At Banners Etc., we understand that signage is a big investment in your brand. That’s why we make it easy for our clients in Boston, Worcester, Braintree, Newton, Peabody, and throughout Massachusetts to get the information they need before placing an order. Our Frequently Asked Questions (FAQ) and order policy outline everything from design requirements to installation timelines, so you can move forward with confidence.

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General FAQ

What types of signage do you offer?
Banners Etc. provides a full range of signage solutions, including indoor signs, outdoor signs, vehicle graphics, trade show displays, and custom large-format printing.

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Do you serve my location?
Yes. We proudly serve all of Massachusetts, with regular projects in Boston, Worcester, Braintree, Newton, and Peabody.

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Do you work with both small businesses and large organizations?
Absolutely. From startups in Braintree to corporate offices in Newton and universities in Worcester, Banners Etc. tailors signage solutions for clients of every size.

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Design and Customization FAQ

Can you design my sign if I don’t have artwork?
Yes. Our in-house design team at Banners Etc. can create custom layouts that reflect your brand identity, whether you’re a restaurant in Peabody or a contractor in Boston.

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What file formats do you accept?
We accept high-resolution files in formats such as PDF, EPS, AI, and TIFF. If you’re unsure, our team can help you prepare artwork.

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Can I request custom sizes and shapes?
Of course. Every sign we produce is custom-made, whether you need a small foamcore poster for a Newton office or a large illuminated pylon sign for a Worcester shopping center.

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Production FAQ

How long does production take?
Production times vary depending on the project. Standard banners and vinyl graphics typically take 3–5 business days, while large-scale installations like monument signs may take several weeks.

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Do you offer rush orders?
Yes. For clients in Boston, Worcester, Braintree, Newton, and Peabody, rush production is available for many products. Additional fees may apply.

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What materials do you use?
Banners Etc. uses only durable, weather-resistant materials, including premium vinyl, aluminum, HDU, acrylic, and LED technology for illuminated signs.

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Installation FAQ

Do you provide installation services?
Yes. Our professional installation team handles everything from site surveys to final installation for clients across Massachusetts.

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Do I need a permit for my sign?
Many outdoor signs in Boston, Newton, and other Massachusetts cities require permits. Banners Etc. offers permitting services to ensure compliance with local codes.

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Can you remove old signs before installing new ones?
Yes, our team can safely remove existing signage and prepare the area for your new installation.

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Delivery and Shipping FAQ

Do you deliver signs outside Massachusetts?
Yes. While we specialize in serving local clients, we can ship non-installed signage (like vinyl banners or table throws) anywhere in the United States.

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Is delivery included in the price?
Local delivery within Boston, Worcester, Braintree, Newton, and Peabody can often be arranged. Shipping costs for out-of-area orders will be quoted separately.

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Pricing and Payment FAQ

How do you determine pricing?
Pricing is based on materials, size, customization, and installation requirements. Banners Etc. provides clear, itemized quotes before beginning any project.

 

Do you require a deposit?
Yes. A deposit is required to begin production, with the balance due upon completion or delivery.

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What forms of payment do you accept?
We accept major credit cards, checks, and electronic payments.

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Order Policy

At Banners Etc., we believe in transparency. Our order policy ensures that clients across Massachusetts understand the process and timelines clearly.

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Quotations and Approvals

• All quotes are valid for 30 days.

• A signed proof or written email approval is required before production begins.

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Deposits and Payments

• A deposit is required on all custom orders.

• Final payment is due at pickup, delivery, or installation.

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Artwork and Design

• Clients are responsible for providing print-ready artwork or approving Banners Etc. design proofs.

• Changes made after approval may result in additional fees.

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Production Timelines

• Standard production timelines are provided at the time of order.

• Rush services are available upon request for Boston, Worcester, Braintree, Newton, and Peabody clients.

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Cancellations and Refunds

• Orders canceled before production may be eligible for a partial refund.

• Once production has started, refunds cannot be issued.

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Installation Policy

• Installation dates are scheduled based on weather, site access, and permitting requirements.

• Clients must ensure that installation areas are accessible and free of obstructions.

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Customer Support FAQ

How do I check the status of my order?
Clients can contact us directly for real-time updates. Banners Etc. provides proactive communication throughout the process.

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Do you guarantee your work?
Yes. We stand behind the quality of our signs. If there is a defect in materials or workmanship, Banners Etc. will repair or replace the product.

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Do you provide maintenance for signs?
Yes. For illuminated signs and large outdoor installations in Boston, Worcester, Braintree, Newton, and Peabody, we provide maintenance and repair services.

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Why Choose Banners Etc.?

• Trusted signage provider across Massachusetts

• Clear and transparent order policies

• Professional design, fabrication, and installation services

• Competitive pricing with no hidden fees

• Local expertise in Boston, Worcester, Braintree, Newton, and Peabody

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Our clients choose Banners Etc. because we deliver quality signage and make the order process simple and stress-free.

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Get Started With Banners Etc. Today

At Banners Etc., our FAQ and order policy are designed to give you peace of mind. Whether you’re ordering a vinyl banner in Boston, a monument sign in Worcester, a lobby display in Newton, or a vehicle wrap in Peabody, we make the process clear, efficient, and professional.

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Contact us today to get your project started and see why businesses across Massachusetts trust Banners Etc. for reliable signage solutions.