At Banners Etc., we understand that signage is a major investment in your brand. That is why we make it easy for clients across Massachusetts to get the information they need before placing an order. Our frequently asked questions and order policy explain everything from design requirements to installation timelines, so you can move forward with confidence.

General FAQ

What types of signage do you offer?

Banners Etc. provides a full range of signage solutions, including indoor signs, outdoor signs, vehicle graphics, trade show displays, and custom large-format printing.

Do you serve my location?

Yes. We proudly serve all of Massachusetts.

Do you work with both small businesses and large organizations?

Absolutely. Banners Etc. provides signage solutions for businesses, organizations, and institutions of all sizes.

Design and Customization FAQ

Can you design my sign if I do not have artwork?

Yes. Our in-house design team can create custom layouts that reflect your brand identity and project goals.

What file formats do you accept?

We accept high-resolution files in formats such as PDF, EPS, AI, and TIFF. If you are unsure, our team can help you prepare your artwork.

Can I request custom sizes and shapes?

Of course. Every sign we produce is custom-made to meet your specific needs, including custom sizes, shapes, and finishes.

Production FAQ

How long does production take?

Production times vary depending on the project. Standard banners and vinyl graphics typically take a few business days, while larger fabricated or installed signage projects may take longer.

Do you offer rush orders?

Yes. Rush production is available for many products, depending on the scope and schedule of the project. Additional fees may apply.

What materials do you use?

Banners Etc. uses durable, weather-resistant materials, including premium vinyl, aluminum, HDU, acrylic, and LED components for illuminated signs.

Installation FAQ

Do you provide installation services?

Yes. Our professional installation team handles everything from site surveys to final installation throughout Massachusetts.

Do I need a permit for my sign?

Many outdoor signs require permits depending on the city, town, and sign type. Banners Etc. offers permitting services to help support local compliance requirements.

Can you remove old signs before installing new ones?

Yes. Our team can safely remove existing signage and prepare the area for your new installation.

Delivery and Shipping FAQ

Do you deliver signs outside Massachusetts?

Yes. While we specialize in serving local clients, we can ship non-installed signage anywhere in the United States.

Is delivery included in the price?

Local delivery may be available depending on the project. Shipping or delivery costs for out-of-area orders will be quoted separately.

Pricing and Payment FAQ

How do you determine pricing?

Pricing is based on materials, size, customization, production requirements, and installation needs. Banners Etc. provides clear, itemized quotes before beginning a project.

Do you require a deposit?

Yes. A deposit is required to begin production, with the remaining balance due upon completion, delivery, or installation.

What forms of payment do you accept?

We accept major credit cards, checks, and electronic payments.

Order Policy

At Banners Etc., we believe in transparency. Our order policy helps clients understand the process, approvals, timelines, and expectations before production begins.

Quotations and Approvals

All quotes are valid for 30 days. A signed proof or written email approval is required before production begins.

Deposits and Payments

A deposit is required on all custom orders. Final payment is due at pickup, delivery, or installation.

Artwork and Design

Clients are responsible for providing print-ready artwork or approving Banners Etc. design proofs. Changes requested after final approval may result in additional charges.

Production Timelines

Standard production timelines are provided at the time of order. Rush services may be available upon request depending on scheduling and project scope.

Cancellations and Refunds

Orders canceled before production begins may be eligible for a partial refund. Once production has started, refunds cannot be issued.

Installation Policy

Installation dates are scheduled based on weather, site access, and permitting requirements. Clients must ensure installation areas are accessible and free of obstructions.

Customer Support FAQ

How do I check the status of my order?

Clients can contact us directly for updates at any time. Banners Etc. provides clear communication throughout the order process.

Do you guarantee your work?

Yes. We stand behind the quality of our signs. If there is a defect in materials or workmanship, we will review the issue and determine the appropriate repair or replacement solution.

Do you provide maintenance for signs?

Yes. We provide maintenance and repair services for many types of signage, including illuminated signs and large outdoor installations.

Why Choose Banners Etc.?

• Trusted signage provider across Massachusetts

• Clear and transparent order policies

• Professional design, fabrication, and installation services

• Competitive pricing with no hidden fees

• Local expertise and dependable customer service

Our clients choose Banners Etc. because we deliver quality signage and make the ordering process simple, clear, and professional.

Get Started With Banners Etc.

Our FAQ and order policy are designed to give you peace of mind from the start of your project through final delivery or installation. Whether you need banners, business signs, lobby graphics, or custom exterior signage, Banners Etc. is here to make the process efficient and straightforward.

Contact us today to get started with your next signage project.

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